PolicIES

Recent update: October 09, 2022

CONTACTING ENDORPHIN.ES:

If you have any questions about our policies, complaints or missed something, please contact us at: support @ endorphin.es or CONTACT form on our website.

ENDORPHIN.ES

operating under the business name:

Furth Barcelona S.L,

VAT ID: ES B66836487

C. de Caldes d'Estrac, 24

08302 Mataró (Barcelona)

Spain

SHIPPING POLICY / TERMS OF SERVICE

Please take a moment to review our shipping policy to understand how your order will be processed and delivered.

1. Processing Time:

We aim to ship your order as quickly as possible. Please allow us up to 2-3 business days for your order to be processed and shipped. Orders usually are processed and shipped twice a week excluding weekends and Spanish and international official holidays.

2. Shipping Methods:

We offer two shipping options for domestic (within the Spain and EU) and international orders: 1) express UPS / FedEx and 2) International Post (by Correos Spain).

Usually you can select your preferred shipping method during the checkout process. Please note that shipping times may vary depending on your location and chosen shipping method.

UPS/FedEx: Reliable and fast, offer door-to-door tracking and delivery services. Delivery times vary based on the destination but generally range 2-5 business days for any orders.

International Post (by Correos), tracked: This economical option is suitable for customers seeking budget-friendly shipping for acceries only. International Post delivery times vary significantly based on the destination, typically ranging from 7-21 business days for international orders (not the best option for high shopping seasons).

3. Shipping Rates:

Shipping costs are calculated during the checkout process based on the weight of your order and the selected shipping method. You will be able to view the shipping charges before completing your purchase.

4. Customs and Import Taxes:

For international orders, please be aware that customs duties and taxes may apply in your country. These charges are not included in the item price or shipping cost and are the buyer's responsibility. We recommend checking with your local customs office to determine the additional costs prior to placing an order.

US: No VAT tax applied, but you will need to pay 2.7% customs duties on arrival over 800 USD invoice value equivalent

International orders: All other countries typically face customs duties

EU: VAT will be added to orders accordingly to a certain country

EU orders with VAT number:

Intra-EU VIES verified VAT number owners (all EU countries except Spain): unfortunately that store engine doesn’t allow us to enter and automatically verify your VAT number. We kindly ask you to write us to info @ endorphin.es or CONTACT form with your company billing / shipping data and VAT number details - those orders must be proceed manually. If you made a purchase and want a VAT refund we must issue a new manual invoice and cancel this webstore order instead.

5. Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email with invoice and a tracking number to track your package's progress. Please allow a few hours for the tracking information to become available.

Depending on the shipping carrier you may track the packages at the following links:

International Post (by Correos Spain): https://www.correos.es/es/es/herramientas/localizador/envios

UPS: https://www.ups.com/track

FedEx: https://www.fedex.com/en-us/tracking.html

6. Undeliverable Packages:

In the event that a package is undeliverable due to incorrect address details provided by the customer or if the package is refused by the recipient, the customer will be responsible for the shipping costs associated with the purchase. Please double-check your shipping address to ensure accurate and timely delivery.

7. Minumum order quantity

Please understand that minumum order quantity is 90 EUR. We have a small team and that allows us to concentrate on important stuff.

8. Free shipping policy

Typically we send the modules/pedals with express shipping and if the order contains panels only then is it shipped typically with the international post (otherwise you selected paid express UPS/Fedex during checkout).

9. Contact Us:

If you have any questions or concerns about your order, please feel free to contact our customer support team at: support @ endorphin.es or CONTACT form on our website.

RETURN POLICY

We strongly recommend not to take advantage of return if you would like to try the unit initially.

Return shipping cost is the responsibility of the customer.

Please read below our return policy carefully as abusing the policy may influence refund process.

1. Return Period:

We offer a STRICT 14-DAY RETURN WINDOW from the date of delivery. No exceptions are made beyond this period.

2. Eligibility for Returns:

To be eligible for a return, your item must be UNUSED, in the same condition that you received it, and in its original packaging. Items that are damaged, altered, or not in their original condition will not be eligible for a refund or exchange.

3. Return Process:

To initiate a return, please follow these steps:

a. Contact our customer support team at: support @ endorphin.es or CONTACT form on our website within the within 14 days of receiving your order to request a return authorization form

b. Clearly state your order number and the reason for the return in your email.

c. Once your return request is approved, carefully pack the item(s) in the original packaging.

d. Ship the item(s) to the address provided by our customer support team with the tracked shipping method and include the RMA form supplied by the support team. Please note that the customer is responsible for the return shipping costs. The shipping method is of the customer's choice but the shipping must be tracked. The earlier we receive the item back - the earlier we refund.

4. Refund Process:

Upon receiving the returned item(s) and inspecting their condition, we will process your refund within 14 days including taxes and shipping paid during your order. The refund will be issued to the original payment method used for the purchase.

5. Refund exceptions

Products showing signs of wear, abuse, or missing accessories are subject to a minimum 15% withholding fee. We retain the right to increase the fee depending on the unit condition or refuse returns for items purposely displaying excessive wear.

6. Exchanges:

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item on our website.

7. Return Shipping Costs:

According to EU law, customers are responsible for covering the return shipping costs, including customs duties and taxes if applicable. The return shipping method must include tracking and a declaration of the full value to protect against lost shipments.

8. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at: support @ endorphin.es or CONTACT form on our website with photos of the damaged or defective product. We will provide instructions on how to proceed with the return or exchange of the item.

9. Contact Us:

If you have any questions about our return policy or need assistance with a return, please do not hesitate to contact our customer support team at: support @ endorphin.es or CONTACT form on our website.

WARRANTY

1-year warranty is guaranteed from the product's purchase date in case of any manufacturing errors or other functional deficiencies during runtime.

The warranty does not apply in case of:

damage caused by misuse
mechanical damage arising from careless treatment (dropping, vigorous shaking, mishandling, etc.)
damage caused by liquids or powders penetrating the device
heat damage caused by overexposure to sunlight or heating
electric damage caused by improper connecting

The warranty covers replacement or repair, as decided by us. Please contact us via email for a return authorization before sending anything. Shipping costs of sending a module back for servicing is paid by the customer.

PRIVACY POLICY

At ENDORPHIN.ES, operating under the business name Furth Barcelona S.L, located at C. Caldes d’Estrac 24, 08302, Mataró (Barcelona), Spain, we are committed to safeguarding your privacy. This privacy policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website.

1. Information We Collect:

We may collect personal information, including your name, address, email address, and payment details when you make a purchase or sign up for our newsletter. We use secure methods to gather and store this data, ensuring your privacy and security.

2. How We Use Your Information:

We use your personal information to process orders, provide customer support, and inform you about our latest products and promotions. Your information helps us enhance your shopping experience and improve our services.

3. Sharing Your Information:

We do not sell, trade, or share your personal information with third parties, except for the purpose of fulfilling your orders (e.g., sharing your address with our shipping partners). We ensure that these partners uphold the same privacy standards we do.

4. Data Security:

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Your data is encrypted and stored securely.

5. Your Rights:

You have the right to access, correct, or delete your personal information. If you wish to exercise these rights or have any concerns about your data, please contact us at: support @ endorphin.es or CONTACT form on our website.

6. Cookies:

We use cookies to enhance your browsing experience. You can adjust your browser settings to refuse cookies, but this may limit your access to certain features on our website.

7. Updates to Privacy Policy:

We may update our privacy policy to reflect changes in our practices or legal requirements. Please review this policy periodically for any updates.

By using our website, you consent to the terms outlined in this privacy policy. If you have any questions or concerns about our privacy practices, please contact us at: support @ endorphin.es or CONTACT form on our website.

Thank you for choosing ENDORPHIN.ES for your shopping needs. Your privacy is important to us, and we are dedicated to protecting it.

Sincerely,